Internal Complaints Procedure At Money Partners each of our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times. Now that we have received your complaint we will endeavour to deal with it promptly, effectively and in a positive manner. We will acknowledge your complaint within 5 working days of receipt of your Complaint. You will be provided with the name of the individual dealing with your complaint. We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame we will write to you with an update. We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response. If more than 8 weeks from the date of your complaint has past and you have not yet received a final response, or you are dissatisfied with the final response you have received you can write to: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response. Compliance, Money Partners, Keaton House, Widewater Place, Moorhall Road, Harefield, Uxbridge UB9 6NS Tel: 01895453004